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Frequently
Asked Questions
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| Can I place my order by phone or mail? | ||
| Yes, phone and mail orders are welcome. If you prefer to pay by credit card over the phone, simply send an e-mail to payments@shopremedy.com with your contact number and the best time of day to call, and we will contact you within 24 hours. If you prefer to mail us your order and pay with a personal check or money order, click here to view the printable online order form and mail order information. | ||
| Is my credit card information secure? | ||
| We use PayPal to process our online payments because PayPal is a leader in security technology and online payment solutions. PayPal uses state-of-the-art technology to help prevent fraud, and their expert staff monitors transactions 24/7, enabling you to pay safely. Please visit www.paypal.com for more information. | ||
| What is your return policy? | ||
| A full refund will be given for all items returned within 20 days of the shipping date. If you're not 100% satisfied with your purchase, simply fill out the return form provided and mail the item back to us within 20 days for a full refund. | ||
| Do you have a physical store? | ||
| No, at this time, Remedy Jewelry is only available online at the Remedy Jewelry web site. | ||
| Who makes the jewelry? | ||
| All of the jewelry at Remedy is handmade by Carrie Michael for Remedy Jewelry. The designs are original and not manufactured in bulk. Each item is made after the order is placed for that item. See below for custom order information. | ||
| Do you accept custom jewelry orders? | ||
| Yes! If you don't find what you're looking for, send us an e-mail describing the item you'd like us to make, and we'll respond quickly with a sample photo and price for the item. Make sure to include stone color and size, type of chain or cord, and length. Click here for more info on custom orders. | ||
| What necklace length is right for me? | ||
|
The illustration at the right shows where necklaces of various lengths will fall:
A
necklace that is approximately 44" long is ideal for doubling
up. When worn wrapped twice around the neck it will look like
you have one 18" necklace and one 26" necklace on.
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| What is gold filled? | ||
| Gold filled or gold overlay is a process of pressure bonding a thin layer of gold to a base metal core. Unlike gold plating, gold filled has an actual layer of gold, giving it more value and making it tarnish-resistant. Gold filled jewelry will remain gold for a lifetime if cared for properly. | ||
| What are Czech druk glass beads? | ||
| Druks are round pressed glass beads made in the Czech Republic. These smooth glass beads come in many colors and can be transparent or opaque. | ||
| What is a facet (a.k.a. faceted)? | ||
| A facet is a smooth surface on an otherwise curved surface. For example, a pyramid could also be described as a cone with four facets. |
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| What is Swarovski crystal? | ||
| Crystal is made by adding lead oxide to glass. The lead in crystal is what makes it sparkle and reflect colors so much more than plain glass. It also makes crystal heavier than glass. The higher the lead content, the better quality the crystal. In the US, glass must have at least 1% lead content to qualify as crystal. Swarovski crystal has at least 30% lead content. Swarovski crystals are regarded as the highest quality machine cut and polished crystal in the world. | ||
